Expert technical support is available to our customers. Here is some helpful information for obtaining technical assistance.

We solicit comments and suggestions for improving our software to best meet your needs. You may email your suggestions and comments to us.

Our manuals assume that you understand the basics of using your computer--running programs, using the mouse, and manipulating windows for instance. If you are new to computers, we highly recommend taking a few hours to review your Windows documentation and becoming familiar with your computer.

This web site has a wealth of information that cover most tech support questions.  Check out these pages for updates and help with particular topics:

You may search our entire site.  This is often the fastest way to find the info you need.

FTP site

You can download demos of our products, patches, and other files such as contests and reports from our download site.

Email

You may email your question for a prompt response.

Please state your software version, your first and last name and callsign, and a complete description of the problem or your question. Please ask specific questions. For example, if you ask a generic question like "How do I interface my rig to LOGic?" all we can do is refer you to the documentation included with the program or our web site.. If we can't explain it well in the manual, we probably can't do any better on the spur of the moment when answering your email :-). Instead, tell us what error messages you are getting if any, rig you are using, which com port is free, what you have tried so far, etc., and we can help.

If you are encountering problems, please quote any error messages you receive, and what actions you take to create the error.

When replying to your email, we will include a copy of your message in our reply.  Please do likewise.  We do not keep copies of messages after replying to them, and it is convenient to have a complete record in one place.  All email programs have an option to include the original message in your reply. 

Please attach any files or screen shots that might help us help you.

Telephone

For fastest assistance, dial 770-307-1496.  While phone tech support is generally available during our normal business hours, this number is answered only when technicians are available. If you receive no answer, please try again later.  Support is often available evenings and weekends, so don't hesitate to try calling us at any time.  We do not accept tech support calls at our main number!  However, if you are unsuccessful reaching anyone at the tech support number, you may call the office at 770-307-1511 to ask when tech support will be available. If you prefer, we can schedule a time in the evening for you to call.

When calling, please be at your computer and have it turned on!

Email reflector & LOGic Yahoo Group

The Logic Reflector and LOGic Yahoo Group is available to communicate with other LOGic users. These are a good place to ask questions and share ideas with other LOGic users, or look for LOGic users in your area.

Mail

If you are reading this, you probably have no reason to use snail-mail, but if you do mail us anything, especially diskettes, make sure that it is labeled with your name or callsign.  Never send your only copy of something! -- always keep a backup copy. Mail to Attn: LOGic Tech Support at the address on our home page.

However, it highly preferable to email files as attachments. It is faster, cheaper, and your data will not get erased by mail handling equipment. If you do not know how to email a file, read your email program's documentation.  It isn't hard.

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