Customer Service Survey

Dear Customer,

Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about your experience. We appreciate your business and want to make sure we meet your expectations.

What was your method of contact with our agency?
Email
Resx
Telephone
Other
 
If you called in did you call directly to an agent of preference or did you call into our automated attendant and option for an agent?
Directly
Automated Option
 
If you called in using the automated attendant how quickly did you get through?
1-10 seconds (excellent)
10-20 seconds (good)
20-30 seconds (fair)
30+ seconds (poor)
 

If you emailed what was your response to receive a reply?
Under 1 hour (excellent)
1-2 hours (good)
2-3 hours (fair)
3+ hours (poor)
 

If you made your reservation through Resx and received an error and contacted Carlson Wagonlit for assistance, were you satisfied with the service received?
Extremely Satisfied
Somewhat Satisfied
Neither satisfied or Somewhat satisfied
Dissatisfied
 

Overall, how satisfied are you with our Corporate Agents customer service?
Extremely Satisfied
Somewhat Satisfied
Neither Satisfied or Somewhat satisfied
Dissatisfied
 

Did you find the agent was knowledgeable and professional?
Strongly Agree
 Somewhat Agree
Neither Agree or Disagree
Somewhat disagree
Strongly disagree
 

How long have you used Carlson Wagonlit for your travel ?
Less than 6 months
 6 months - 1 year
1 year + 
 

How often do you travel with  Carlson Wagonlit?
Weekly
 2-3 times a month
Once a month
 Less than 6 trips per year 
 

How likely are you to use Carlson Wagonlit again?
Definitely
 Probably
Probably not
 

Would you recommend our service to others?
Definitely
 Probably
Probably not
 
 
What recommendations would you offer?
 
We welcome additional comments on all aspects of the Corporate Travel Program including comments on our employees:
 

Company  (optional)
 
Name (optional)
 

 

Thank you!

Carlson Wagonlit Management Team