LoTW qso's in LOG but not being recognised as being there. - Import and Export

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LoTW qso's in LOG but not being recognised as being there.

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EI8JB		#1 Posted : Tuesday, March 6, 2018 5:16:59 PM(UTC)
Rank: Member Groups: Registered, Beta Testers Posts: 11 Location: Ireland Was thanked: 1 time(s) in 1 post(s)		Hello Dennis, I am having a problem where LoTW qso's being imported dont validate as being in my log and the only way to import them is to create qso's adding what looks like dupes in my log ...please see small screen grab if it can be attached. You had mentioned previously about how I could send you a file from LOGic that you could take a look at and I can not fine this information on the file name etc. 73 Charlie EI8JB File Attachment(s): LoTWQuery.png (35kb) downloaded 125 time(s).
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WN4AZY		#2 Posted : Wednesday, March 7, 2018 10:03:00 AM(UTC)
Rank: Administration Groups: Administrators, Beta Testers Posts: 3,245 Location: Auburn, GA Thanks: 1129 times Was thanked: 548 time(s) in 458 post(s)		Hi-- Is NOT FOUND IN LOG checkmarked for all of your QSOs after you download? You don't show the OPERATOR in your screen shot. Check that the OPERATORS match. LOGic matches on call, date, time, and operator when matching a LoTW QSL. Let me know. Tnx & 73, Dennis WN4AZY
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EI8JB		#3 Posted : Wednesday, March 7, 2018 2:14:22 PM(UTC)
Rank: Member Groups: Registered, Beta Testers Posts: 11 Location: Ireland Was thanked: 1 time(s) in 1 post(s)		Hello Dennis, Thank you for your prompt attention to my query.Only some of the downloaded QSO's are check marked for not found in log. I had you add my other call to my LOGic some time ago so the main log page looks like this for operator listing EI8JB;VA3IRL 73 Charlie EI8JB
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WN4AZY		#4 Posted : Monday, March 12, 2018 9:23:28 AM(UTC)
Rank: Administration Groups: Administrators, Beta Testers Posts: 3,245 Location: Auburn, GA Thanks: 1129 times Was thanked: 548 time(s) in 458 post(s)		Ok, send me a copy of your log.dbf and log.fpt, or send a LOGic backup. Then tell me a QSO or two that shows up as NOT FOUND IN LOG. Tnx & 73, Dennis WN4AZY
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EI8JB		#5 Posted : Monday, April 2, 2018 12:08:40 PM(UTC)
Rank: Member Groups: Registered, Beta Testers Posts: 11 Location: Ireland Was thanked: 1 time(s) in 1 post(s)		Hello Dennis, Just wondering if you have had a chance to review the backups I have emailed you to see if the errors can be resolved. 73 Charlie EI8JB
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WN4AZY		#6 Posted : Monday, April 2, 2018 12:23:44 PM(UTC)
Rank: Administration Groups: Administrators, Beta Testers Posts: 3,245 Location: Auburn, GA Thanks: 1129 times Was thanked: 548 time(s) in 458 post(s)		Sorry, I haven't seen those come in. I will PM you with a new dedicated tech support email we have. Send it there. Tnx & 73, Dennis WN4AZY
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